User Rating
Our Rating

Pros Price | Higher-than-advertised speeds | Pricing is Competitive

Cons Long-term, restrictive contracts | Poor customer service | Limited equipment

Company Review

HughesNet is considered one of the top Internet Providers using Satellite Technology to deliver a fast internet connection at a fraction of the price. The company built a reputation of having some of the highest speeds in the industry, being picked as the first choice for people in remote areas that don’t have access to regular high-speed internet.

Pros

Their new HughesNet Gen5 service, offers high download and upload speeds, unlimited data for all the plans, build in Wi-Fi and free Standard Installation. In addition, all HughesNet subscribers are given access to enjoy the Bonus Zone feature. The Bonus Zone is a period of time between 2am-8am, when all customers have access to 50GB/month of additional plan data without any extra charges.

Cons

Very high early termination fees – $400/w in the first 90 days.

Even though the company offers free installation, they charge an activation fee of $99. The equipment must be purchased and leased by the customer, and leasing comes to about $15/month.  Plan pricing is also on the high side for minimal speeds.

Bottom Line

With the latest release of HughesNet Gen5, the provider significantly improved their services delivering excellent high performance, customer support and a variety of free features. Even though the activation and early termination fees are high, their services are constantly being voted number 1 in the industry and even other satellite service providers contract with them to offer satellite internet to their customers.

How It Works

Search their website for plans and pick the one that works best for you, there are no location restrictions that dedicate plan types.  Once you are up and running, you can manage your account online, and via phone to reach out to their customer service team for any questions that you might have.

 

Plans & Pricing

Plans:

10 GB. $49.99/mo. 25 Mbps. 3 Mbps.

20 GB. $69.99/mo. 25 Mbps. 3 Mbps.

50 GB. $99.99/mo. 25 Mbps. 3 Mbps.

50 GB. $129.99/mo. 25 Mbps. 3 Mbps.

Your internet speed will be throttled when you exceed your data limit but no overage fees apply.

If you run out of data during the month, you can always get “data tokens.” These tokens are another feature of the Gen5 update, and they are sold in the following increments:

3 GB for $9, 5 GB for $15, 10 GB for $30 25 GB for $75

You’ll notice the prices for data tokens work out to $3 per 1 GB. It’s by no means an amazing price, but it’s way better than getting penalized with overage fees.

Equipment needs to be factored in as well as to lease or purchase options.

Technical support is available 24/7, the website is easy to navigate, and the online account management is clear and concise. The customer services representatives can be contacted via email or phone.

Customer support: 866-347-3292

 

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