DoorDash is a food delivery service which was founded in 2013. The company delivers meals from restaurants on demand and now operates in more than 600 US cities. DoorDash works differently from other food delivery services by placing food orders on your behalf and dispatching independent delivery contractors to collect them from restaurants. This gives you access to a wide range of restaurants in your area, some of which might not normally deliver. As DoorDash works independently from the restaurants they cannot guarantee the delivery time but they try to have all meals delivered within an hour of ordering.
DoorDash gives you access to a wide variety of restaurants in your city. If your food arrives late they will credit your account with a $10 voucher. The app will notify you when your food has been picked up and you can track the delivery on your phone or mobile device. You can pre-order food up to four days in advance which is useful for busy people. The group order function allows multiple people to add items to an individual delivery which is ideal for work situations and parties.
Online reviews for DoorDash are quite poor. There are many complaints about late and missing deliveries and multiple reports of rude delivery drivers. Although DoorDash delivery contractors are supposed to bring the food to your door, in practice, many will call you and expect you to come and get it from the vehicle. Other reviewers complain of extra charges being added to their orders.
DoorDash Bottom Line
DoorDash’s unique approach to on-demand food delivery means that it can give you access to many restaurants which don’t normally deliver. The service that you experience will very much depend upon the individual restaurants that you order from. DoorDash offers a good range of food options in most US cities with reasonable delivery charges. However, online reviews indicate that the service is not always reliable or punctual. If you are under time constraints or have no backup plan for dinner, it may not be the best service to count on.
DoorDash | Fast Food Fast Delivery
Door Dash is an app-based restaurant delivery service currently operating in at least 1,200 cities around the United States and in Canada. Other companies offering restaurant and fast food deliveries include Grub Hub and Uber Eats. Doordash invites restaurants to join its platform connecting them to customers in their local market. Customers can place an order using an iOS or Android device, pay for it and have their food delivered after the restaurant has prepared it.
Number Of Restaurants And Fast Food Locations Participating With DoorDash
Door Dash currently services most of the major restaurant and fast food chains in the U.S. It plans to expand its operations into another 600 cities within the U.S. by the end of this year.
Is Pre-ordering Available With DoorDash?
Once you choose the restaurant and the items you wish to order from its menu, you can schedule your delivery at the checkout page of the app. It allows you to select a day and time for the delivery, so you can place your order hours or days in advance.
Do You Have To Go Outside To Meet Your Driver?
Doordash deliveries are made to your door. You do not have to go to the driver to pick up the order.
DoorDash Delivery Fee And Delivery Times
A delivery fee is charged by Doordash, but the amount depends upon the particular restaurant at which the order was placed. According to Door Dash, the restaurants determine the delivery fee, if any, to be charged to customers.
The Door Dash app provides you with an estimate of the delivery time for the restaurant at which you place the order. The delivery time is updated to let you know if there is a delay due to the size of the order or the restaurant being unusually busy at the time the order is placed.
Is tipping available?
Tipping the person delivering your food is voluntary. Dash Door encourages its customers to tip using the app or by giving the person cash at the time of the delivery.
Average Customer Satisfaction Ratings With DoorDash
The company maintains a minimum customer satisfaction rating for each market area that its dashers, the name given to the people making the deliveries, must maintain.
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How It Works
Customers can download the free DoorDash app or order via the website. After you enter your address, the app or website will display a list of restaurants that are available in your area. You choose what you want to eat from the menu and DoorDash submits the order on your behalf and allocates an independent delivery person to collect it and drop it to your door. A ‘dasher’ will then collect food on your behalf and drop it to your home or workplace and you can track their progress once the food has been picked up. DoorDash offers group orders and allows you to prebook food deliveries up to 4 days in advance. The company’s services are generally available from 8 am until 11 pm. The company endeavors to have all food orders delivered within an hour of placing the order.
Plans & Pricing
Food prices will depend on the individual meal and restaurant ordered. DoorDash delivery charges range from $1.99 to $6.99.
Doordash allows you to contact them with specific issues when logged into your account to report a problem, missing items, food quality, delivery time, etc, then you are moved to chat support. General chat support is also available through the site when you are logged into your account. Often a credit is issued to resolve issues.