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Pros Delivers to your door step | Easy to use app | Pay with credit card or PayPal

Cons Delayed orders | Poor customer service | Communication issues & payment mix-ups

Grubhub Review

Grubhub is a food delivery service which has more than 14 million regular users in the United States and the United Kingdom.  The company connects restaurants with local diners allowing customers to order from restaurant menus and have food delivered to their home or workplace.  Grubhub employs drivers as independent contractors and works with 80,000 restaurants in more than 1,600 cities allowing you to have quality food delivered quickly with reasonable delivery charges.  The company has a free, easy to use mobile app which lets you browse menus on the go and allows you to pay by cash, credit card or PayPal.

Grubhub Pros

Grubhub works with a large number of restaurants in virtually every US city giving you access to all kinds of different food.  The company’s free mobile app is simple to install and use.   The driver will bring your order to your front door so won’t need to leave the comfort of your home on a cold winter night.  Grubhub gives you access to reviews from other users and lets you review restaurants so you can make informed decisions and share your own experiences. You can also pre-order food up to four days in advance.

Grubhub Cons

Some online reviews complain of trouble getting through to customer service when there is a problem with a delivery.  Users who have had mistakes made with payments report extreme difficulties in having these resolved.   Grubhub doesn’t have the greatest track record for on-time deliveries and there are several online reviews complaining about rude delivery staff and communication issues.  Many restaurants have complained about the high commission and delivery fee that they have to pay to use Grubhub.

Grubhub Bottom Line

Grubhub gives you access to a wide variety of different restaurants in your city, including some which might not normally deliver to your area. However, the company doesn’t have a great reputation for delivering on time and their independent delivery contractors are not always polite and courteous.  Reviews for the service are very mixed with some users reporting consistent onetime deliveries of quality food. However, there are just as many reviews complaining about repeated late deliveries and mistakes.  Since delivery drivers can change day by day, your personal experience can come down to the luck of the draw.

Grubhub | Widest Variety Of Restaurants That Deliver

Ordering take-out food from a local restaurant or fast food establishment has never been easier. Instead of calling a restaurant to place an order only to find out it does not deliver or that its delivery driver is busy with other orders, there are delivery services to make things easier. Grub Hub offers an app for your iOS and Android device to use to find restaurants in your area. After you place your order through the app, in much the same manner as with Uber Eats and DoorDash, Grubhub takes care of the delivery.

Number Of Restaurants And Fast Food Locations Participating With Grubhub

Grubhub has, according to its website, tens of thousands of restaurants participating with it in more than 900 cities around the country. Restaurants enter into an agreement to participate with Grubhub, so they are added to the company’s app.

Is Pre-ordering Available With Grubhub?

Once you find a restaurant you like on the Grubhub app, you select what you want from the menu and add it to your bag. The app prompts you to set the date and time you want your order delivered. The day of the week and time of day you choose for delivery must coincide with the hours of operation of the restaurant, but you can place the order even when the restaurant is closed. Your pre-order will be confirmed through the app.

Do You Have To Go Outside To Meet Your Driver?

You can either have your food delivered to your door, or you can arrange to pick it up at the restaurant.

Delivery Fee And Delivery Times With Grubhub

There is no delivery fee charged by Grubhub. Some restaurants may charge their own fee for orders that are delivered, but you can avoid it by arranging to pick it up instead of opting for delivery when placing the order.

Customers are given an estimated delivery time. A person can track an order on the app once it leaves the restaurant.

Is Tipping Available With Grubhub?

Tipping is not mandatory, but it is encouraged by Grubhub. The company recommends a 20 percent gratuity with the minimum tipping being $5.

Average Customer Satisfaction Ratings With Grubhub

Satisfaction ratings of the delivery service are based upon reviews from the restaurants and customers. Drivers are encouraged to maintain a high rating.


How It Works

Customers can use the desktop website or install the free application on a mobile phone or device. Once you have entered your address, you can immediately start browsing the menus of restaurants in your area. The current wait time is displayed next to the restaurant name so you can see how long you are likely to have to wait.  You choose the food you want from the menu and your order is sent through to the restaurant after which you’ll receive an email receipt and notification of the delivery time by text. You can also place orders for collection. You have the option of paying by credit card or PayPal in advance of receiving your order or you can pay your driver in cash on delivery.


Plans & Pricing

Restaurant prices and delivery charges will vary from one restaurant to the next.  Delivery charges are normally between $1 and $7.

Grubhub’s care team is available 24/7 via chat or phone.  A quick FAQ section with common answers also proves useful for some concerns and questions.


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Latest Reviews

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Eric’s Review

Easy to use and quick food delivery.

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Bre ’s Review

One of my favorite food delivery apps, drivers sometimes don’t want to come to the door which is a bit off putting but the food always shows up and is fast and efficient when I order.

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Kat’s Review

My favorite meals delivered to my door, I have only had 1 issue with an order, I was able to resolve it quickly and get a nice credit.  I like the options.

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John’s Review

Grubhub is great. I just order online or through the app from my favorite local restaurants and wait for my food to arrive.  More options than direct local delivery I like it a lot.

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