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Our Rating

Pros Quality Parts | Variety | Customer Experience

Cons Limited Return Policy

Pep Boys Review

Pep Boys has been around since the 1920s and has faced competition through it all. Known for their low cost services ranging from tires, parts, and repairs, Pep Boys beats out their competition by providing quality service performed by knowledgeable and courteous employees. Pep Boys is a trusted name in the industry.

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Pep Boys Pros

With a solid reputation, Pep Boys offers a wide range of parts making it a one-stop-shop for your entire car needs.  Pep Boys allows you to shop for new tires, order parts, and accessories or schedule an oil change or repair services all from their website.  They have one of the best sites in the industry from a design and navigation perspective.  Find offers quickly and easily on their home page.

Pep Boys Cons

It can be easy to become overwhelmed while searching or shopping on the site.

Pep Boys Bottom Line

Pep Boys has a wide selection of parts.  As a trusted name in the auto-parts industry, you can count on Pep Boys to have what you need. As with most things, you can always get a second opinion from someone else if you are not sure about their recommendation and match it against their offerings.

Pep Boys Online | Quickly Get The Auto Parts You Need

Pep Boys began as an auto parts store with only one location, but it has expanded to locations in 35 states and offers automotive services in addition to parts. Pep Boys is similar to a Sears Automotive Center in offering customers the option of purchasing parts for do-it-yourself projects having the work done by the shop’s professional mechanics.

Ease Of Use With Pep Boys Online

For anyone not within driving distance of a Pep Boys location, the company’s online store offers a wide selection of parts for motor vehicles, including everything from engines and engine parts for major repairs to windshield wiper blades and bulbs for routine maintenance.

Online shoppers search for items by typing a part number or keyword into a search bar. They can also search by clicking on a category for the particular item and browse through the items that are displayed. Help is available through a live chat option that connects shoppers with a customer service representative.

The website contains a feature asking shoppers to provide information about the vehicle for which a part is being purchased. The system automatically reviews the make, model, year, and engine size of the vehicle to determine if the part will fit.

As with other online retailers, such as Advance Auto Parts and Autozone, Pep Boys cannot ship flammable or hazardous materials. An option available to Pep Boy shoppers to circumvent this restriction is to place the order online and pick it up at a local Pep Boys store.

Cost Savings With Pep Boys Online

Most of the major online auto parts retailers offer competitive pricing of their products. Pep Boys has a price match guarantee program promising to beat any of its competitor’s advertised prices.

Online shoppers cannot take advantage of discounts Pep Boys offers to members of the military and senior citizens. These discounts are only available in its stores.

Pep Boys Online Return Policy

Orders placed with Pep Boys online cannot be canceled unless the merchandise or auto parts were being shipped for in-store pickup. Auto parts and merchandise can be returned, but there are limitations. Electronics, electrical items, and performance parts cannot be returned after they have been installed on a vehicle. Items sold as clearance merchandise cannot be returned. The company’s complete return policy can be viewed on its website.

As a trusted name in the auto-parts industry, you can count on Pep Boys to have what you need in-store or online.


Advertising Disclosure: This post contains affiliate links and at no additional cost to you,  Watch the Review will be compensated if you make a purchase after clicking on these links.

Pep Boys

Pep Boys Rewards – a free rewards program – offers free brake checks, tire pressure checks and discounts on towing, tire rotation, and flat tire repairs. Plus every time you make a Pep Boys purchase, earn rewards to future goods and services.

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Latest Reviews

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Cameron’s Review

I really like the site search to easily find what I am looking for.

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Brittney’s Review

Pep Boys is a good company to order parts from, I hate going to the local dealership, they are so expensive.  I try and order parts, learn how to from the site and fix my own car when possible.

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