Uber Review

(7 Reviews)
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Our Rating

Pros Availability | Unlimited ride milage | Accessible options

Cons Surge Pricing

Uber Review

Uber’s transportation network provides rides for people and goods, as well as peer-to-peer ride-sharing and food delivery services.  Uber is extremely flexible, providing allowing customized options for passengers.  The company also operates limited services in some locations using unconventional vehicles such as boats, helicopters, and motorcycles.  Uber operates in 633 cities worldwide and has provided more than five billion rides.  Uber is currently involved in research and testing of self-driving cars as well.

Uber Pros

A well-established service, Uber has now been in operation for several years.  During this time, the company has developed a thorough knowledge and understanding of transport and learned exactly what customers want and need.  Uber offers a wide range of high-value services and includes options for passengers with pets, children and special needs.  In addition, the company has a large network of drivers in a huge number of cities both in the US and internationally.  This makes Uber the perfect choice for travelers both in the US and abroad.  Passengers and drivers have the chance to rate each other and these ratings are visible to both parties as soon as a ride is requested.  Passengers can also track the progress of their driver from the time of booking until the time of pick up. There is no maximum distance for an Uber journey.

Uber Cons

To use the service, users must install the application on their IoS or Android device.  Uber relies heavily on location-based data which means that passengers need to have a reliable WiFi connection or mobile internet network.  In addition, users need a working cell phone number and must link a valid credit card or payment services such as PayPal or  Google Wallet.  Two minutes after the car arrives at the pickup location, billing starts and if passengers cannot be located within five minutes, the journey is canceled and Uber will apply a no-show fee. The company is also not without recent media attention for some trouble with their management and drivers.   Also, watch out for surge pricing this can increase the ride cost during peak times of the day or when there is a special event in your city.

Uber Bottom Line

Uber offers the largest network of flexible and economical transportation services in more locations than any of its competitors.  Whether passengers are looking for a quick, cheap transport option to the office or the gym or a luxury car service to a special event, Uber can provide the appropriate service quickly and without any fuss.  Special requests such as pet transport, car seats for kids and assistance for passengers with special needs are no problem and Uber also offers food delivery through its service UberEATS.

How It Works

To use Uber, passengers must first install the application which is available from Google Play, and the App store on an iOS device.  Once the app is installed, users need to link a valid payment method.  Once this is complete, it is now possible to book a ride.  Passengers choose from a range of options to select the most appropriate transport and Uber will estimate the cost of the journey.  When a driver has been assigned, passengers can follow their ride’s progress to the pickup location.  After the journey has taken place, both driver and passenger have the opportunity to rate their experience.  Passengers also have the option to tip their driver through the app.

Plans & Pricing

The Uber app is free to install and the wide range of services available mean that there are options for all budgets.  UberPool, the economy service, allows travelers to share a ride with other passengers making similar journeys.  UberX offers an everyday car with seating for up to four people. UberXL provides a slightly bigger standard vehicle with seating for six passengers.  Uber Select is a premium level service with seating for up to four and UberBlack is a super premium service with a black livery vehicle seating up to four people.  Uber also offers a premium level SUV service, UberSUV which seats up to six passengers in a luxury vehicle. Be careful to watch for surge pricing at peak times. This is a multiplier of the traditional fare and can be quite expensive.

Member Services

Uber can always be contacted through email, but customer service is not something you can call up.  Reporting issues requires going through a form on the site or in the app.  On the plus side, the company also works with Healthcare providers to provide rides for patients to and from appointments.  Uber facilitates the leasing of electric cars in a limited number of locations.

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Latest Reviews

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Tori’s Review

Saturday, August 4, 2018 at 1:51 PM

Always use Uber it is my go to.

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Bre’s Review

Saturday, August 4, 2018 at 1:28 PM

Ok service, loud music from the driver, but ride was seamless

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Danielle ’s Review

Saturday, August 4, 2018 at 1:11 PM

Good clean ride to the airport.

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Mike ’s Review

Saturday, August 4, 2018 at 1:02 PM

Go to transport when traveling in a new city, no more car rental

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Michael ’s Review

Saturday, August 4, 2018 at 1:47 PM

Last minute cancellation was weird but another driver came and the ride was good and less expensive than a cab

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Autumn’s Review

Tuesday, July 31, 2018 at 2:00 AM

I think it is good program for quick and easy cabs

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Azim’s Review

Tuesday, July 31, 2018 at 2:21 AM

Very impressed.

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