User Rating
Our Rating

Pros Thorough Driver Checks | School Partnerships | Bulk Pricing

Cons availability

Zum Review

Zum is a transportation service especially for kids aged 5 and above.  Zum operates services in San Francisco, Los Angeles and Orange County in California.  The platform provides point to point transport and car-pooling services. Services are also available at weekends and in the evening times.  To date, Zum has facilitated transport for more than 400,000 children traveling more than 2 million miles and partners with parents and schools to ensure the safest and most reliable transport for children.  Security is a high priority and Zum’s drivers need to be highly qualified and pass a tough vetting procedure to work for the company.

Zum Pros

All Zum drivers are fingerprinted and background checked and vehicles have to pass a 20 point vehicle inspection. Drivers also must show proof of regular vehicle maintenance and inspection.   As well as carpooling and general transportation services, Zum can provide additional childcare.  Zum services are available from 6 am to 9 pm 7 days a week with exceptionally high levels of security. Users can view their driver’s personal and vehicle profile through the app in advance of any journey.   Real-time tracking allows parents to monitor their children’s journeys and they receive live text notifications throughout the journey as well as a final confirmation when their child is dropped off.  After each ride, users can rate their driver and experience.  The platform provides 24/7 online and telephone support.

Zum Cons

Although the platform has plans to expand nationwide, Zum is only currently available in certain areas in California.  Zum’s booking cutoff time is 7 pm on the evening before the ride is required.  Booking a ride after this time means that a driver is not guaranteed.  Zum only offers rides for children aged 5 and upwards.  If children are more than 10 minutes late for their pick up, a charge of $6 is charged for each 15-minute increment.

Zum Bottom Line

Zum offers highly flexible transport and childcare solutions to parents and guardians in California.  Security is of the highest priority and the platform has such high standards that only 1 in 5 driver applicants actually make it through the screening process.  Zum’s 7-day services mean that parents and guardians can access the service to help with bringing kids to and from sports events, music lessons and family activities on weekends and in the evenings as well as during the week.

Zum | Never Miss An Activity

Zum is a ridesharing service aimed at transporting children aged five and up. The service works similarly to how other rideshare apps, like Uber and Lyft, work, but with a focus on transportation that is safe and convenient for children. Below we will look at how Zum functions and what you should know about this innovative company.

How Zum Works

You can think of Zum as doing for school buses what Uber and Lyft do for taxis. Zum primarily helps children get to and from school, although it can be used for other appointments as well, such as soccer practice, dance lessons, and recitals. To use Zum, you will need to download the Zum app and then choose what kind of ride your child needs. You can choose a ride for just one child, for multiple children from the same family, or for a carpool of kids from multiple families. You can also set up Zum drives to occur daily, weekly, or one-off.

Pricing Plans

Zum, like other ridesharing services, has dynamic pricing, meaning that prices fluctuate depending on location and time of day. The minimum price per child for a one-way trip with a carpool is $8, while it is $16 for a single child on a non-carpool ride. Zum also offers childcare before and after the drive at $6 per 15-minute increment.

Regions Covered

Zum is a relatively new company and is currently only available in the San Francisco and Los Angeles areas. The specific counties covered by Zum are: San Francisco, Marin, Contra Costa, San Mateo, Alameda, Santa Clara, Los Angeles, and Orange County.

Wait Times and Scheduling

Zum works a bit differently from other ridesharing services in the sense that you can’t request a driver and expect them to show up five minutes later. Instead, you schedule appointments for when a driver will show up to wherever your child needs to be picked up. You will need to schedule this appointment by 7 p.m. the day before.

Driver Background

Driver background checks for Zum are, not surprisingly, much more stringent than they are for rideshare services that cater to adults. Drivers must be 21 years or older, have at least 3 years of driving experience, 3 years of experience working with children, and own a four-door vehicle that is from 2006 or later. Furthermore, drivers must pass National FBI and DOJ background checks, SSN validation checks, sex offender registry checks, and have clean DMV records and good referrals. There is also a stringent interview process and, according to Zum, only one out of every five applicants are approved to drive.

Zum

How It Works

Parents start by installing the Zum app which is available from the App Store and Google Play.  Once the application has been installed, users then create a profile.  After verifying a payment method, users can start booking transportation and childcare for their kids.  The Zum app keeps parent guardians updated during all journeys by providing real-time information and live text updates.  Parents receive instant confirmation when kids have been picked up and dropped off at their destination.

Plans & Pricing

There is no charge to install the Zum app and users don’t need to pay any subscription fees or charges.  Individual services are pay per use and all payments go through the app. Zum’s fare estimator function allows parents to estimate the charges they will pay in advance per ride.  No payments are taken until the children have safely arrived at their destination. Bulk pricing is available for users who book 20-30 rides per month.

Member Services

Zum facilitates home to school transportation as well as services for kids with special needs, transport for school field trips and to athletic events. The platform also supplies childcare and supervision for kids before, after and during journeys making it a one-stop shop for parents, guardians, and schools. All Zum drivers have childcare experience and are Trustline certified. Zum partners with several schools in California to provide a wide variety of transport services for students.

Leave a Review

Choose your Score

5.5

I accept the terms & conditions (Required)

Latest Reviews

User Rating

Claudia’s Review

Price is worth it for the safety.  I feel my kids are in good hands.

User Rating

Rosie’s Review

So glad we live in the area they drive in.  Kids feel safe.

User Rating

Tierica’s Review

Service is great but we’re moving out of the area and they only offer services in a very small area.

User Rating

Rebecca’s Review

It is ok, need drivers to be a bit more in – tune with the timeliness of rides.

User Rating

Danielle ’s Review

lifesaver for me to get my kids to practice after school when I can’t

0 Comments
Inline Feedbacks
View all comments