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Pros Simple to use app | Track delivery | Uber customers can use their login details

Cons Have to collect your order from the driver’s vehicle | Minimal communication between the restaurant and the driver | No customer service chat

Uber Eats Review

Uber Eats is part of the Uber group and it was launched in San Francisco in 2015 but is now available in cities over the world. Uber Eats is an on-demand food delivery service matching diners with local restaurants and caterers.  Users can browse menus and order food through the free Uber Eats app or website.   The company’s delivery personnel are independent contractors and depending on the city they can travel by car, bicycle, motorcycle or even on foot.  Uber Eats gives you access to an enormous range of local restaurants from fine dining to fast food.

Uber Eats Pros

The Uber Eats app automatically picks up your location and will only display restaurants that are currently open and serving your area.   Uber Eats has a very large network of delivery personnel meaning that your order is more likely to be picked up and delivered promptly.  The company also works with an extensive number of restaurants maximizing your options. The free app is easy to download and simple to use. Once your food has been picked up, you can track the progress of the delivery.   It also allows you to read and leave reviews for restaurants and makes suggestions based on customer recommendations and your previous purchases.   Existing Uber customers can use their login details without signing up for a separate Uber Eats account.

Uber Eats Cons

Once the order has gone through to the restaurant there is minimal communication between the restaurant and the driver. This can lead to long waits for food, drivers not showing up on time to collect orders and general confusion.  Additionally, a chat function on the app would be useful so that you could contact customer service or the driver directly and check on the progress of your meal.  You will normally have to go outside and collect your order from the driver’s vehicle.

Uber Eats Bottom Line

Uber is one of the largest on-demand food services worldwide giving you access to a very large number of restaurants in your city.  The free and easy-to-use app makes it simple to order food and you can also read reviews and get recommendations from other users.  Uber’s pricing structure is simple and delivery charges are fair and easy to understand. Payment is simple and secure and there are no hidden fees or surprise charges.

Uber Eats | Speedy Food Delivery

Uber Eats is among several companies, including DoorDash and Grubhub, offering delivery of food from restaurants. The app for iOS and Android devices allows you to search for local restaurants and fast food locations in your area to order your favorite food for delivery to your home, work or any other location. You can even track your order from the restaurant to the route the person delivering your order is taking to your location.

Number Of Restaurants And Fast Food Locations Participating With Uber Eats

Uber Eats is available in 13 countries, including the U.S. There are 50 cities in this country currently serviced by Uber Eats with more cities being added as the company expands its operations. Because restaurants are constantly being recruited, it is difficult to estimate the exact number of them at any time on Uber Eats.

Is Pre-ordering Available With Uber Eats?

Customers can pre-order food and request a specific delivery window by using the Uber Eats app. Restaurants can place limitations on the menu items available for pre-ordering depending upon the delivery time specified. For example, a customer placing an order that would be picked up at the restaurant at noon by Uber Eats for delivery might not be able to order items off the restaurant’s breakfast menu even if the order was placed during breakfast service.

Do You Have To Go Outside To Meet Your Driver?

Uber Eats will deliver to the customer’s door. Customers have the option to go outside to meet the driver, but they are not required to do so.

Delivery Fee And Delivery Times With Uber Eats

The company charges a booking fee calculated on the distance traveled to make the delivery. It averages $5 or less. Delivery times are calculated and given to customers when the order is placed.

Is Tipping Available With Uber Eats?

Tipping is optional according to Uber Eats. Customers wishing to tip the person making the delivery can do so through the app or with cash.

Average Customer Satisfaction Ratings With Uber Eats

Drivers for Uber Eats are expected to maintain a 90 percent or better performance rating. Drivers are rated by the restaurants and the customers.

Uber Eats

How It Works

If you are using Uber Eats for the first time, you’ll need to either download the app or order through the Uber Eats website.  Whichever method you use, Uber Eats will detect your location and display restaurants that are currently servicing your area.  You can browse menus, read reviews and recommendations from other Uber Eats users about what to order.  Once you’ve chosen your food and payment method, Uber Eats will dispatch the order to the restaurant and send you a confirmation along with an estimated delivery menu.  You’ll get an alert when your food has been picked up and you can track your driver in real-time online.  After your food has been delivered, you’ll be invited to leave a review for your experience.

 

Plans & Pricing

The food charges will vary depending on the restaurant and the meal chosen.  Uber’s delivery fees are calculated on the distance traveled. Minimum delivery is $2 and the maximum charge is $8. Customers have the option of tipping the restaurant and/ or the delivery contractor.

Uber Eats offers an online help center that has articles with basic questions if you need additional help you are required to sign into the app or site to gain additional assistance.

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Latest Reviews

User Rating

Dwayne’s Review

Really like the frequency of coupons I get to order from UberEats and the wide range of food delivery restaurants they offer.

User Rating

Jacki ’s Review

Great delivery from Uber Eats.  Has some of my favorite restaurants on their list.

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Rosy’s Review

Great delivery, sometimes food is not the warmest, but that is dependent on the route and deliveries but can be frustrating.  Ordering is easy.

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Kayla’s Review

It is fine, like the specials they offer in my city for lunch food delivery.  Delivery is usually quick.

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Deb
1 year ago

Of all the delivery options in Bakersfield, Uber Eats has never disappointed. In fact the exceed my expectations. I just wish they had more of my favorite places to order from!

Admin
1 year ago
Reply to  Deb

Thank you for your positive review Deb’! You may also want to try out the other restaurant delivery services reviewed here on Watch the Review as well as some other’s I’ve listed below. I’ve found that some restaurants don’t work with all of the restaurant delivery services so you might find another service that DOES deliver from your favorite restaurant.

Top Restaurant Delivery Services

1. Grub Hub
2. Door Dash
3. Eat24
4. Caviar